How to reach you
Your name and preferred contact details.
Start a conversation
You do not need a perfect explanation to reach out.
Share a little about what is bringing you here and which service you are interested in. The first step is a free 15-minute discovery call to explore fit.
Your details
Only what we need to help you take the next step.
You will complete your request through our secure Jane booking system. You do not need to write out your full story or share sensitive clinical information before you meet.
Start securely with JaneWhat you are looking for
Your preferred service or therapist, if you already know.
How you would like to meet
In-person in Toronto or Pickering, or virtually across Ontario.
When you are available
A few days and times that could work for you.
Insurance and reimbursement in Canada
Psychotherapy is not covered by OHIP. Many Canadian workplace and individual extended-health plans reimburse services provided by eligible mental-health professionals, but coverage, annual limits and referral requirements vary.
Individual therapy · $170Couples therapy · $250Discovery call · free, 15 minutes
Payment receipts identify the therapist who provided the service and include their professional designation and registration details where applicable. Please confirm directly with your insurer that your plan covers the designation of the therapist you intend to see.
Professional registration
Saleha Javed and Shraddha Shukla are Registered Psychotherapists with the College of Registered Psychotherapists of Ontario. Your consent, appointment and receipt information identify the therapist responsible for your care.
Review therapist profiles →Administrative and privacy questions
For scheduling, receipts, accessibility requests or general administrative questions, email admin@lifelineguidance.com. For a privacy inquiry, records request, correction request or concern, use the same address with Privacy inquiry in the subject line. Please do not include detailed clinical information in ordinary email.
What happens after you reach out
You will receive a response about availability and next steps. The discovery call is a short, low-pressure conversation about what you are looking for, practical details and whether our approach feels like a good match.
Frequently asked questions
A clearer beginning.
Practical answers before you decide whether to reach out.
What happens during the free discovery call?
It is a brief, low-pressure conversation about what is bringing you to therapy, what kind of support you are looking for and practical considerations such as availability. It is not a therapy session or an emergency service.
How do I know which therapist is the right fit?
You can explore our therapist profiles before booking, or share what matters to you during the discovery call. We will help you consider clinical fit, therapeutic style, scheduling and whether you prefer in-person or virtual care.
What if I am not sure which service I need?
That is completely okay. You do not need to diagnose yourself or arrive with the right terminology. Tell us what has been difficult, and we can discuss an appropriate next step.
Are virtual sessions available?
Yes. Secure virtual therapy is available to clients located anywhere in Ontario. In-person appointments are offered in Downtown Toronto and Pickering, depending on therapist availability.
Is psychotherapy covered by OHIP or insurance?
Psychotherapy is not covered by OHIP. After payment, your receipt identifies the treating therapist, their professional designation and registration information where applicable. Many extended-health plans reimburse Registered Psychotherapist services, but eligibility depends on your specific plan and provider. Please confirm coverage before booking.
How long and how often will we meet?
Individual sessions are typically 50 minutes. Frequency is decided collaboratively based on your needs, goals, availability and the kind of work you are doing with your therapist.
Is therapy confidential?
Your privacy is central to the work. Your therapist will explain confidentiality and its legal and professional limits clearly during the consent process, before therapy begins.